Refunds and cancellations.

30-day refund guarantee

If you are not satisfied with Perfotix AI within 30 days of your first payment, contact us at support@perfotix.in and we will issue a full refund. This applies to first-time purchases on any paid plan.

After 30 days

Refunds are not issued for subscription periods already paid beyond the 30-day window. You may cancel your subscription at any time and retain access until the end of your current billing period. No further charges will be made after cancellation.

Annual plans

Annual plan purchases are eligible for a full refund within 30 days of purchase. After 30 days, annual plans are non-refundable. If you cancel an annual plan after the refund window, you retain access until the end of the annual billing period.

How to cancel

You can cancel your subscription at any time from your account settings under the Plans section. Cancellation takes effect at the end of your current billing cycle - you will not be charged again.

How to request a refund

Email support@perfotix.in from the email address associated with your account. Include your account email and the reason for the refund request. We process refund requests within 3 business days. Refunds are returned to the original payment method.

Exceptions

Refunds will not be issued for accounts found to be in violation of our Terms of Service, including misuse of the platform or abuse of the scoring infrastructure.

Payment processing

Payments are processed by Paddle, our merchant of record. Paddle handles all billing, invoicing, and tax compliance on behalf of Perfotix AI. If you have a billing dispute, you may also contact Paddle directly.

Governing law

This refund policy is governed by the laws of India. Disputes related to refunds shall be subject to the exclusive jurisdiction of the courts of India.

Contact

For any refund or billing questions, email support@perfotix.in. We aim to respond as quickly as possible, typically within one business day.